Applies to: Advanced mailbox users with roaming smtp server who use ISPs which block port 25 or use port 587 for sending mail

This information is provided "as is" with no liability for loss or damage

The ports available for use with our roaming smtp server (outgoing mail) are; Port 25 (default) , 225 or 587.

However, some ISPs restrict the use of smtp and may block the default port 25, for example

If in doubt try port 225 then change to either 587 or 25 if 225 wont work

If your ISP has specific smtp port requirements then change to the smtp server port your ISP recommends you to use, follow the instructions below, it is advisable to make a note of your current email & smtp server settings before changing anything

Thunderbird - below | Microsoft Outlook | Microsoft Outlook Express

1. Start Thunderbird & click Tools, select Account settings... from the top menu

2. Then select Outgoing Server (SMTP) & click the Edit button on the right near the top

3. In the SMTP Server dialogue set the Port as desired ie: 25, 225 or 587 as shown & click OK then OK to save settings

Microsoft Outlook

Start Outlook click Tools, select Email Accounts... from the top menu

Select 'View or change existing e-mail accounts' & click Next>

Select the account (there may be one or more) you wish to change smtp server port & Click Change...

Dont change anything just yet as your settings will be different so click the More Settings... button bottom right marked ***

Change the SMTP server port, example set to 587 shown in red text below

Outlook Express

Start Outlook from the top menu click Tools, select Accounts...

Click the Properties button

Change the Outgoing mail (SMTP) port number, example set to 587 shown in red text below

Apply then OK to save changes

 

This information is provided "as is" with no liability for loss or damage